Shipping

Contact us if you require the shipment to be insured or to be rush-delivered.

Returns / Exchanges

We offer a 30 day return / exchange policy. If you are not pleased with your purchase for any reason whatsoever, you may return it to us.

We do not charge a restocking fee when you return an item. But you will be responsible for the return shipping charges to send back an item. We will give you a full credit for the purchase price of the returned item within 10 days of receipt of the return, less any outbound shipping charges (if applicable).

Customer Service: 1-204-800-7820

Privacy Policy

Thorgrid respects your privacy.

Information Collection and Use

Our Web site uses forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders and request information / support.

We receive and store any information you enter on our Web site or give us in any other way, including through email, telephone, or other communications with us.

We use your information to contact you regarding our products and our web site.

We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Web site. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our site uses cookies to keep track of your shopping cart and receipts.

This site contains links to other Web sites. Unfortunately, Thorgrid is not responsible for the privacy practices or the content of such sites.

Security

This site has security measures in place to protect against the loss, misuse or alteration of the information under our control.

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email forms, as on our "Contact" page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded.

Changes in Our Practices

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this privacy statement, our home page, and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least 30 days prior to the implementation of the changes.